Products >> Warranty Terms

If a claim under RFSB Warranty is accepted, RFSB will repair or replace at its option, the affected flooring material. This warranty covers repair and replacement of affected materials only. RFSB will replace the panel(s) in the original décor if available and of equal or greater value if the original is not available. Replaced panels are warranted for remainder of the original warranty period. The above remedy is the customer’s sole and exclusive remedy for claims under warranty.

RFSB does not authorize any person to create for it any other obligation or liability in connection with this product. This warranty is not transferable. It extends to the original end-customer. Any warranty claim must be made in writing within 30 days after it has been detected. To make a claim, contact your retailer. Proof of purchase is required when requesting warranty service. You must present or send to RFSB Customer Service your sales receipt or other documents that establish proof and date of purchase. Any controversy arising out of or relating to this warranty shall be governed by and in accordance with the substantive Law of Malaysia.

ROBINA FLOORING SDN. BHD. SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE BREACH OF THE WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY). THIS WARRANTY CONSTITUTES THE ENTIRE AGREEMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OR RFSB.